1. Right to Return
In strict accordance with the EU Consumer Rights Directive, you are granted the right to return products for any reason within 14 days following the receipt of your order. The countdown to this return - eligible period commences on the day immediately after you take possession of the products.
Moreover, in the event that you've placed an order and the item(s) have not yet been dispatched from our warehouse, you have the full prerogative to unconditionally reach out to our dedicated customer service team via [email protected]. You can request to cancel the shipment and initiate a refund process. Our customer service representatives will promptly assist you, guiding you through the necessary steps and ensuring a seamless cancellation and refund experience.
2. Return Conditions
For a product to be eligible for return, the following criteria must be meticulously met:
· Original Packaging: The products must remain in their original packaging. This includes all boxes, envelopes, and any additional wrapping materials that accompanied the item upon delivery. The integrity of the packaging is crucial as it helps protect the product during transit back to us and also serves as an indicator of the product's untouched state.
· Unopened and Undamaged: The product must not have been opened, used, or damaged in any way. This means that seals, if present, should remain intact, and the product should be in precisely the same condition as when it was initially received. Any signs of wear, tear, or damage resulting from improper handling on the customer's part will render the product ineligible for return.
· Original Tags Attached: All original tags, labels, and stickers that were affixed to the product at the time of purchase must remain attached. These tags often contain important information regarding the product's specifications, care instructions, and authenticity. Removing or detaching them may void the return eligibility.
3. Return Process
Should you decide to return an item, please adhere to the following step - by - step procedure:
· Initiate Request: You can either log in to your account on our official website and navigate to the order management section to submit a return request. Provide clear details such as the order number, the item(s) you wish to return, and the reason for return. Alternatively, you can directly contact our Customer Service team at [email protected]. Our friendly and knowledgeable customer service representatives are available to assist you with your return inquiry.
· Authorization and Address: Upon receiving your return request, our team will review it promptly. If approved, we will issue you a unique Return Authorization Number. This number is crucial for tracking your return and ensuring proper processing. Simultaneously, we will provide you with the return address, which will be clearly indicated along with any specific instructions regarding packaging or additional documentation that may be required.
· Secure Packaging and Shipment: Carefully pack the item using the original packaging if possible. If the original packaging is damaged or unavailable, use suitable materials to ensure the product is well - protected during transit. Clearly label the package with the Return Authorization Number and the return address. You can choose a shipping carrier of your preference, but we recommend using a service that provides tracking and insurance options for added security. Once shipped, please retain the tracking number for your records.
4. Refund Processing
Upon receipt of the returned item, our quality control team will conduct a thorough inspection to verify that it meets the return conditions outlined above. If the item passes inspection, we will initiate the refund process within 14 days. The refund will be credited back to the original payment method used for the purchase. For example, if you paid via credit card, the amount will be refunded to your credit card account; if it was a PayPal transaction, the funds will be returned to your PayPal balance.
It's important to note that shipping costs are non - refundable in most cases, unless the return is a result of a quality issue with the item. In the event of a quality - related return, we will reimburse both the cost of the product and the original shipping charges. Our team will communicate with you regarding any exceptions to this policy.
5. Exchanges
If you desire an exchange instead of a refund, please make sure to clearly specify the size, color, or any other variant you require in your return request. Whether you're submitting the request through your account or via contact with our customer service, this information is essential for us to accurately process your exchange. Once we receive and verify the returned item, we will promptly ship out the replacement item to the shipping address associated with your order. You will receive a shipping confirmation email with tracking information so that you can monitor the progress of your exchange delivery.
6. Contact Information
If you have any questions, concerns, or need further clarification regarding our return, refund, or exchange policies, please do not hesitate to contact our customer service team at [email protected]. Our team is committed to providing you with excellent service and resolving any issues you may encounter in a timely and satisfactory manner.